I have to be direct in asking - isn't this every elder care community's goal? After all, we should be in the compassion business, and sustainability is the hot topic today. Creating a sustainable culture of compassion - makes sense right?
As I write this I can see my readers head shaking. "It would be ideal, however.......". And the list starts adding up quickly of all the barriers to creating a sustainable culture of compassion.
Let's break this down a bit, starting with Creating. To create is to bring into existence; to bring about a course of action or behavior; to produce through imaginative skill. Creating should be a blend of many and in elder care, that means everyone from our residents, dining staff, front-line caregivers, housekeeping, clinical staff, administrators and right "up the line" to the CEO. It's not a top-down mechanical procedure. We create things and ideas by listening to each other, churning ideas and then embracing it all with passion.
Sustainability if the ability to be maintained; In elder care, maintaining a high level of care for each resident is critically important. High levels of satisfaction from residents, families, and staff are benchmarks upon which our business either succeeds or not. Sustainability takes a strong commitment from leadership and perseverance to maintain standards even when the going gets tough.