On the brink of a new decade, I contemplate what the next ten years will look like for the aging services industry. Reflecting on the past provides me some hope for the future. In some respects, we have come a long way.  By the same token, we should maintain a future focus and continue to develop more strategies that support the quality of living of frail elders.

I'm delighted to share that our Australian Master Trainer, Sue Silcox has authored and published a book - The ABC of Compassionate Communication.  Sue is passionate about helping people become empowered through learning, practice, support, and self-care.