As a provider of care services to elders, you know all too well that difficult conversations with family members are a common course of business. There are many situations where a family member is unable to physically visit their loved one except when traveling or off of work or school around the holidays. Naturally, after not seeing their loved one for a length of time changes will have taken place, and this can cause a variety of responses – all of which necessitate a helpful and informative reply. The goal is to make them feel comfortable and at peace like after the first sip of hot cocoa on a cold winter day. How do you prepare for those tough interactions? Do you feel as though the conversations are effective and well-received?