Is one of your organization’s goals to invest more in learning, growth and development opportunities for team members?  Or to focus on the customer experience?  Maybe it's to be more of a resource for the industry? 

A key way to begin chipping away at any goal is to gather information that can support strategies to achieve success. 

Here are a few quick resources in these top categories: 

• Staff Training and Education 
• Resident or Client Engagement 
• Family and Professional Caregiver Support 

Staff Training and Education Resources

How Training has Evolved over the Years

Take a listen to a conversation between two industry leaders talking about training and education evolutions and strategies for success. 

Losing sleep, poor eating habits, irritability or short tempered - these symptoms may start small and snowball quickly into what is referred to as caregiver burnout.   Professionals and families need to know what to look for and how to help caregivers.  It's a serious matter and growing, as more families are caring for their loved ones at home with little or no help.

Looking back to my years a family caregiver, I wonder if I'd worn a badge that read "Fragile - Handle with Care",  it might have been easier for others to understand me.  Why I often had puffy eyes from crying, or scatter brained from sleep deprivation.  I can remember a certain period of time when I was issued a number of traffic violations...speeding through a school zone of all things (my children were both in elementary school at the time).  Thank goodness this was before cell phones.  There were times when I simply wasn't myself.  I was emotional, physically and spiritually worn out and burned out.  Thinking clearly was often a challenge because I was overwhelmed.

Through the years I've had the great privilege to work with thousands of elders and families as my professional career in senior care began in educating families and faith communities.   I will never forget one of my earliest conversations with a couple who had attended a caregiver support group in which I was facilitating.  Emotionally, they shared how their parents had served faithfully in their church for over 40 years and now that they were homebound, the they felt as if they had been forgotten.  This tugged at my heart, as I remembered how vitally important the church was to my own aging parents and how much that care and compassion for our parents comforted us as adult children.