Senior Living: Becoming the Best Place To Be

Posted by Julie Boggess on Oct 28, 2021 9:46:02 PM

AGE-u-cate was honored to welcome Stacy Porter from The Beryl Institute as guest presenter on our October Virtual Road Trip Webinar topic, "Becoming the Best Place to Be."

The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare.  Many of the institute professionals are Certified Patient Experience Professionals (CPXP) who are turning more attention to the Aging Services industry.

Stacy's presentation was based on their recently published white paper entitled, "Becoming the Best Place to Be:  Elevating the Experience in Senior Living."
 
Culture and Leadership

The Beryl Institute experience framework consists of eight components, with Culture & Leadership at the top. Stacy shared that  the foundation of any successful experience effort is set on the purpose, values and how the organization is lead.  Stacy offered steps organizations can take to begin transformation:

  • Create a definition for resident experience
  • Operationalize your mission/vision statements by bridging your purpose and aligned actions
  • Ensure everyone who shows up to work has the skills and ability to execute on your purpose
Environment and Hospitality

Another component of the experience framework is Environment and Hospitality. The elders that participated in interviews indicated that they really look for a culture of home in their communities.  Warm and fuzzy words come to mind when most people think of the word home:  belonging, love, comfort, safety, relationships. acceptance.  

  • Live up to the meaning of community
  • Take care to address isolation and loneliness
  •  Create transparency around death and dying

Inclusion is an essential to make any of this work.  All stakeholders, most importantly those that live in the community, must be invited to become involved.  Stacy concluded with this:

A fundamental shift in thinking and direction is needed.  There is no normal to which to return.

 

AGE-u-cate is grateful for Stacy's time and valuable information shared on our Virtual Road Trip, and we look forward to continued collaboration.  

Ready to Ignite Change in your organization?
 
 
  
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Topics: Senior Care, Well-Being, Senior Living, Patient-Centered Care, Marketing, quality of life

Concerned about Census?  Think Outside the Box!

Posted by Pam Brandon on Oct 13, 2021 4:55:22 PM

Marketing Team - are you ready for 2022? I suspect you are either shaking your head in agreement or feeling stuck in planning what to do next.

Senior living providers have had a plateful of challenges to address, and one that ranks high on the priority list is to rebuild census.

Let’s talk about how to differentiate yourself from the crowd, build quality relationships that result in move-ins, and create an ongoing stream of referrals.

I started in the aging and caregiver space over 27 years ago as a family caregiver.  Almost three decades later what I needed most then is exactly the same as what study after study supports is desperately needed now - education!  

Be Your Community Resource

I talked in my last blog about the importance of community collaboration - that is, a care community's collaboration within their geographic region. For example, working with a local Dementia-Friendly Initiative, Alzheimer's Association or Parkinson's Foundation, or others working hard to build widespread awareness of critical aging issues. This helps to expand community relationships, build awareness and develop connections with referrals, and all the while contributing to the greater good.

The need today for effective dementia education is through the roof!

Marketing team - add to your toolbox a "Wow" experience to help people better understand life with dementia.

2022 will be a year for:

  • A game-changing referral source strategy.
  • Families and professionals seeking out in-person activities, conferences, education, etc.
  • Senior care providers to offer something different that will help engage and connect with their referral sources in more meaningful ways.
  • Communities to invest in programs, activities, and events that will engage people and set them apart from their competition.

Become a Dementia® Live Coach

AGE-u-cate®️ Training Institute's highly acclaimed Dementia Live®️ Simulation Experience is the game-changer. It's what people talk about a year after they've gone through the experience. It offers the care community representative the opportunity to speak one-on-one with participants, build a meaningful relationship, and in the process, provide one of the most powerful dementia education experiences available today.

As much as your staff needs Dementia Live®, your community does as well. This program offers the benefits of flexibility, practical tools, and resources to allow senior care providers to use as staff training AND community outreach education. And if in-person is not an option, the program includes an online option!

"Dementia Live is hands-down, our most valuable census building tool. Beyond its incredible educational value, it's our #1 marketing investment." ED, Texas.

AGE-u-cate is on a global mission to ignite change!  Want to join us?  

If you want to learn more about having Dementia Live® in your sales toolbox, contact us today!

Schedule a demo

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Topics: Dementia Live®Training, dementia education, Dementia Awareness, Dementia simulation, Sales, improving census, Marketing

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