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Posts by:
Laura Ellen Christian
Laura Ellen comes to AGE-u-cate with 17 years of experience in the senior living industry. She began her career as an Activity Director for a senior living community, which quickly led to the opportunity to an expand her reach. For the past 14 years she has led The Arbor Company in the development and implementation of comprehensive dementia training programs for care partners and innovative engagement programs for seniors at large. “As evident in my tenure with the Arbor Company, I take pride in aligning myself with well-rounded, compassionate people. I quickly found that connection with the AGE-u-cate team several years ago and feel fortunate to open the next chapter of my career with this organization.” Laura Ellen leads the strategic development of AGE-u-cate’s brand awareness, product accessibility across market channels and quality collaborative partnerships. She is a graduate of the University of Georgia and lives in Smyrna, GA with her husband and two boys.
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10 Ways To Elevate Engagement Professionals
1. Your Program is More Than a Calendar
The calendar is only 25% of engagement in your community. The remaining 75% is just as critical; resident discovery, fostering new and ongoing relationships between staff to residents and staff to staff, communication tactics, and partnerships with the greater community.
2. What if Residents Had a More Active Role in the Planning Process?
The approach to creating a calendar can look different! Resident designed. Weekly approach versus monthly approach.
3.Community Engagement = Collaboration
Interdepartmental collaboration between programming/activities, dining/culinary, sales, and marketing to ensure experiences are designed to be elevated and engaging and marketing and sales know-how to how to share via media and with prospective residents and families.
4. Turn Your Gaze Inward
Your greatest asset lives and works in your community….the residents and staff! Both are filled with passions and skills that can enhance community engagement. We cannot plan a life “for” someone, instead, it has to be “with.”
5. Stop Buying “Stuff”
Budget-friendly program opportunities….movement, breathing, going outdoors, gratitude, and building connections and what about being green and environmentally friendly.
6. Learning About the Growth Factor
Activities versus Programs….know the difference.
7. Boardroom Confidence
Take a seat at the table….how to make a business case for your needs.
8. Engagement Begins with Discovery
Resident discovery….what do you want to learn? Where does this information “live”? Who can access this information? How often do you update it?
9. Don’t Take it Personal – Level Up
Leaving the past in the past! How to move forward thoughtfully and professionally.
10. Self-Advocacy & Professional Development
Find a mentor! LinkedIn, fellow senior living colleagues, etc. Find someone who teaches you to have the confidence and demeanor to advocate for yourself with facts and data, not losing your composure and becoming emotional.
I posted an article on LinkedIn sharing perspectives on how engagement professionals can maintain the traction gained of respect and enhanced quality during the pandemic. Check it out for a free download of/ a Tips for Elevating Engagement Professionals handout as well as a full recording of a recent conversation with Sara Kyle and Kelly Stranburg with LE3Solutions and myself! You're sure to find encouragement, best practices, and next steps as you continue the good work in your community. AGE-u-cate and LE3Solutions are here to support you!
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Age-u-cate Featured on SeniorTrade
AGE-u-cate thrives on relationships, whether that be with aging services providers or industry partners.
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Mildred's Lessons: Final Thoughts
- Be ok with just being compassionately present. Towards the end of my grandmothers life, my family was all gathered at my aunt's house where my grandmother lived her last days. In those final days, grandmama Mildred was in and out of awareness that we were there. On this day, we had taken her outside to lay in a swing - the sun was shining and there was a wonderful breeze with birds singing. She loved being in nature! My mom was helping her eat ice cream and trying to get grandmama to engage with us. “Is it good, mama?” “Here’s some ice cream” “Is it good?” is what my mama kept saying, over and over. After a bit my grandmother all of the sudden opened her eyes, looked at my mom and said in a snarky tone, “Is it good? Is it good?”. In her always hilarious way, she was telling my mama to shut up and let her enjoy the ice cream! Not that my mom was trying to be annoying - we were all so desperate to make sure grandmama knew we were there. After that moment, we knew she could always feel (and hear!) us!
Lesson learned: sometimes just sitting quietly is enough. The person can feel your presence through touch and a thoughtful environment set-up. - Look for the signs, they often come at unexpected times. On the day grandmama Mildred took her last breath, my family was gathered around her bed. It was a hospital bed we rented and we had it pushed up to the king size bed in the room. On the king bed was me, my mom, several of my aunts and my 2 sisters. We were playing hymns and music that my grandmama loved. On Eagle's Wings, a familiar Catholic hymn was playing and as we were all singing the chorus - "And he will raise you up on eagle's wings...", my grandmother began to raise up. It was a chaotic few moments until we realized that my aunt was laying on the hospital bed remote! We all burst into hysterics and knew that was grandmama Mildred, playing one last joke on everyone. And bringing laughter into the room as she always did.
Lesson learned: The time will come to say goodbye. Even in that moment, find joyful ways to connect and cope.
Dying and death is often viewed as a scary and sad turn of events. And while losing someone we love is sad, the truth is that we're all going to die at some point. There, I said it! A recent post I ran across on LinkedIn shared the concept of maraṇasati, meaning mindfulness of death. It's a Buddhist meditation practice that often includes incorporating various visualization and contemplation techniques focused on the nature of death. From what I could gather, the intent is to bring more awareness to your present moment and encourage you to live life as if there is no tomorrow. No regrets! And if you practice Christianity, you believe that with death also comes eternal life. There is comfort in knowing the rest of your days will be spent with Jesus and others who have gone before you. For my family, we take comfort in the latter. And that is something that my grandmama Mildred instilled in all of us. And I'm lucky that those roots continue to run deep through my mama. If you're reading this, mama, grandmama would be so proud of how you continue to guide our family in strong faith!
I'm also intrigued by maranasati and look forward to researching that more. How do you cope and find comfort in times of loss? There is no right way, and sharing may help others! Be sure to leave a comment. And, if you'd like more information on death and dying, check out a previous blog or reach out to me.
For the article I saw on LinkedIn about maranasati, click here. And if you need a "lift" today, here's the song, On Eagle's Wings!
To view the previous post introducing my grandmother and our family's journey caring for her, check it out here.
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A Family's Journey to Better Care for People Living with Dementia
I mentioned my grandmother briefly in my last post and I would love to share more about her! Her name was Mildred and this year she would have celebrated her 101st year around the sun. She was was the pillar of our family and barrel of fun! I can see her infectious smile now, dancing in the kitchen singing "If I'd known you were coming, I would've baked you a cake"! Most of my memories of grandmama Mildred involve her journey living with dementia. She taught our family so much in the 8+ years she lived with dementia. Her sense of humor never ceased and was a critical piece in allowing grace to shine bright through it all. And boy did we need grace - we didn't always get it right. That's life.
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Simple Ideas to Support Staff Retention
In a recent article published by McKnight's Senior Living, a survey of caregivers in Texas showed that while pay was an important factor in staying in the senior services field, it wasn't the only driver of satisfaction. This is contrary to what most managers believe. The study listed feeling respected, job flexibility and pride in the physical workplace as important to staff connected to their work. So, how can the industry make small, but impactful shifts to improving retention among caregivers and other roles? Here are a few simple ideas to get your wheels turning: