Senior Living: Becoming the Best Place To Be

Posted by Julie Boggess on Oct 28, 2021 9:46:02 PM

AGE-u-cate was honored to welcome Stacy Porter from The Beryl Institute as guest presenter on our October Virtual Road Trip Webinar topic, "Becoming the Best Place to Be."

The Beryl Institute is a global community of healthcare professionals and experience champions committed to transforming the human experience in healthcare.  Many of the institute professionals are Certified Patient Experience Professionals (CPXP) who are turning more attention to the Aging Services industry.

Stacy's presentation was based on their recently published white paper entitled, "Becoming the Best Place to Be:  Elevating the Experience in Senior Living."
 
Culture and Leadership

The Beryl Institute experience framework consists of eight components, with Culture & Leadership at the top. Stacy shared that  the foundation of any successful experience effort is set on the purpose, values and how the organization is lead.  Stacy offered steps organizations can take to begin transformation:

  • Create a definition for resident experience
  • Operationalize your mission/vision statements by bridging your purpose and aligned actions
  • Ensure everyone who shows up to work has the skills and ability to execute on your purpose
Environment and Hospitality

Another component of the experience framework is Environment and Hospitality. The elders that participated in interviews indicated that they really look for a culture of home in their communities.  Warm and fuzzy words come to mind when most people think of the word home:  belonging, love, comfort, safety, relationships. acceptance.  

  • Live up to the meaning of community
  • Take care to address isolation and loneliness
  •  Create transparency around death and dying

Inclusion is an essential to make any of this work.  All stakeholders, most importantly those that live in the community, must be invited to become involved.  Stacy concluded with this:

A fundamental shift in thinking and direction is needed.  There is no normal to which to return.

 

AGE-u-cate is grateful for Stacy's time and valuable information shared on our Virtual Road Trip, and we look forward to continued collaboration.  

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Topics: Senior Care, Well-Being, Senior Living, Patient-Centered Care, Marketing, quality of life

Case Study: Compassionate Touch at Presbyterian Senior Living

Posted by Julie Boggess on Feb 10, 2021 11:22:20 AM

 

Presbyterian Senior Living offers love, connection and comfort to their elders by creatively keeping Compassionate Touch moving forward during the pandemic.

AGE-u-cate honors the wonderful work at  Presbyterian Senior Living (PSL), based in Dillsburg, Pennsylvania.

Alicia Fenstermacher, PSL Corporate Director of Purposeful Living and AGE-u-cate Certified Master Trainer shared how PSL keeps resident and employee well-being front and center during the pandemic with Compassionate Touch.

Since 2015, Compassionate Touch is integrated into the culture of care and service at PSL. They have over 230 certified Compassionate Touch Coaches, and  989 trained caregivers.

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Topics: AGE-u-cate Training Institute, Senior Care Professionals, aging services, Elders, compassionate touch, Senior Living, AGE-u-cate®, AGE-u-cate Training, touch

Senior Living: Groceries on the Doorstep

Posted by Ann Catlin on Apr 18, 2017 10:10:56 PM

 

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Topics: AGE-u-cate Training Institute, Senior Care Professionals, Elders, Training, Senior Living

AAHHHH..... To Sleep Like a Baby Again. Is it Possible?

Posted by Pam Brandon on Mar 28, 2017 8:22:13 AM

I know I'm not the only one munching on graham crackers and milk in the wee hours.  For those of you who sleep like a baby and wake up refreshed and energized... well let's just say the rest of us are green with envy.

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Topics: The Faith Community, AGE-u-cate Training Institute, Senior Care Professionals, Memory Care, dementia, compassionate touch, life enrichment, Senior Living, resident care, Pam Brandon, alzheimer's

Assisted Living: Technology and Quality of Life

Posted by Ann Catlin on Oct 21, 2016 1:25:21 PM
Woman in assisted living on her computer.
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Topics: Senior Care Professionals, Senior Living, Assisted Living, Technology

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